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TOKAI Group Basic Policy on AI Utilization

"For our customers' lives. We will continue to grow and develop
together with local communities and the Earth."

Based on this corporate philosophy, the TOKAI Group continuously challenges itself to self-transformation, anticipating lifestyle needs and providing the products and services our customers desire through a one-stop approach.

To realize this, we position Artificial Intelligence (AI) as a strategically crucial management foundation and will drive operational efficiency through its utilization. Furthermore, by creating new value and striving for continuous improvement in the experiential value for each individual customer, we will spread smiles across our lives and society.

At the same time, we recognize that the inappropriate use of AI entails risks, including information leakage as well as broader social and ethical concerns.

To accurately understand the unique risks associated with AI and to maintain an environment where AI can be utilized safely and securely, the TOKAI Group hereby establishes the "TOKAI Group Basic Policy on AI Utilization."

In accordance with this Basic Policy, we will establish an AI governance framework, balancing the proactive utilization of AI with appropriate risk mitigation measures to fulfill the responsibilities outlined above.

Basic AI Policy

  1. 1Challenge and Innovation
    The TOKAI Group will leverage AI to create new services and ideas, fostering free thinking and a culture of challenge throughout the organization to achieve sustainable corporate growth.
  2. 2Human-Centric Approach
    Respecting the dignity and personal autonomy of all stakeholders involved in our business, we will ensure final human intervention in critical decision-making processes when utilizing AI. We will remain vigilant against the risks of over-reliance on AI and implement appropriate organizational, human, physical, and technical safeguards.
  3. 3Safety
    We will strive to prevent AI from causing harm to the life, body, property, mental well-being, or environment of any stakeholder involved in our business.
  4. 4Fairness
    Recognizing that AI cannot completely eliminate bias, we will strive to ensure fairness and actively eliminate unjust discrimination or prejudice based on race, gender, nationality, age, or other attributes.
  5. 5Privacy Protection
    We will strictly comply with the Act on the Protection of Personal Information and other relevant laws and regulations, appropriately safeguarding the privacy of all stakeholders involved in our business.
  6. 6Security Assurance
    We will maintain the confidentiality, integrity, and availability of our AI systems, ensuring robust security to enable safe and reliable AI utilization at all times.
  7. 7Transparency and Accountability
    We will ensure the verifiability of AI and commit to providing stakeholders with clear information regarding the scope of our AI utilization and our risk mitigation measures.
  8. 8Education and Literacy
    We will provide comprehensive education to all personnel involved in our business to improve AI literacy and ensure the appropriate and ethical execution of AI utilization.