TOKAI Group Personal Data Policy
TOKAI Group aims to provide comprehensive living services in a one-stop manner. These services include energy, ICT, security, healthcare, hospitality, and facility management. We strive to connect various aspects of a comfortable living experience, such as safety and security, convenience and comfort, and joy and fulfillment, to each individual customer, while also expanding these benefits to the local community and the global environment.
The personal information of each customer that we acquire through these activities is essential for providing services that sustain and support their daily lives. We have a responsibility to securely and carefully store our customers' personal data and to ensure the privacy protection of their households and families, with full consideration for their consent to information provision.
In our sincere commitment to information management, we declare our principles of action regarding personal information and provide a clear explanation of our privacy policy.
Principles of Action
We handle our customers' valuable personal information in accordance with the following principles of action:
- Respecting our customers' privacy and human rights
- Valuing communication with our customers and ensuring transparency
- Striving to realize our customers' enriched lives and contribute to the local community
- Ensuring the confidentiality, integrity, and availability of personal data and implementing thorough security management
- Collaborating with group companies to enforce appropriate information management
Regarding the Handling of Personal Information by TOKAI Group
The personal information handled by TOKAI Group refers to the following:
- 1Information related to the customer themselves that can identify a specific individual through their name, date of birth, phone number, email address, or other descriptions, etc.
(This includes information that, by itself, cannot identify a specific individual but can be easily matched with other information to identify a specific individual.)
- 2Information that includes personal identification codes (such as driver's license number, passport number, health insurance card number, My Number, etc.).
- Basic information obtained during contracts or agreements (such as name, date of birth, phone number, email address, etc.)
- Usage status of services (such as usage fees, gas consumption, water order history, mobile phone call details, etc.)
- Information obtained through surveys (such as hobbies, preferences, household situation, feedback on service usage, etc.)
In this policy, personal information includes not only the personal information of the customer themselves but also information about their family members and delivery destinations, among others.
Purpose of use
Our customers' personal information are used for the following purposes by our company and each company within the TOKAI Group (hereinafter referred to as "TOKAI Group companies"):
Provision of Products and Services
- Provision of various products and services from TOKAI Group companies
- Customer support for after-sales services from TOKAI Group companies
- Handling inquiries and requests from customers of TOKAI Group companies
Proposal to Customers
- Providing information on various products, services, campaigns, events, etc. from TOKAI Group companies
- Providing information on various products and services from business partners of TOKAI Group companies
- Providing information and offering preferential benefits and membership services from TOKAI Group companies
Ensuring Stability of Products and Services
- Operation and maintenance of various products and services from TOKAI Group companies
- Prevention and response to fraudulent contracts, unauthorized use, and non-payment in relation to various products and services from TOKAI Group companies
Various Surveys and Analysis
- Research and analysis for the development of new products, new services, and improvement of the quality of various products and services from TOKAI Group companies
- Research and analysis for proposing and marketing based on customers' interests and preferences