Quick Guide to the TOKAI Group

*The numbers without a date are as of March 2025, but some are from different times.

About the TOKAI Group

Number of group companies

51companies

Number of group locations

195locations

The group consists of 4 core business companies, 37 consolidated subsidiaries, and 10 equity-method affiliates.

We are expanding our service locations nationwide from our strong business bases in Shizuoka and the Kanto region through the establishment of group companies and M&A.

Additionally, we are actively expanding globally in the energy sector in Myanmar and Vietnam, and in the information and communication sector in Taiwan and Indonesia, continuing to challenge for further growth.

Founded

1950

We started in the energy business in 1950.
Since then, we have consistently provided products and services that support comfortable living, always staying close to our customers' lives.

Total group sales

243.5billion yen

Due to an increase in customer numbers, expansion of corporate ICT business, and steady orders in real estate and construction, sales reached a record high for the eighth consecutive term.

Total group employees

4,952people

About TOKAI Group's business

Number of customers

3.42million

We continue to steadily expand our customer base, focusing on our core businesses of energy, information and communication, and CATV.

TLC members

1.27million

TLC member service is a beneficial point service where you can earn points by using TOKAI Group's services such as gas, aqua, internet, budget mobile, cable TV, and electricity.

Number of energy business customers (LP gas, city gas, etc.)

880,000

Number of information and communication business customers (traditional ISP, Hikari collaboration, LIBMO, etc.)

1,010,000

Number of CATV customers

1,340,000

Number of aqua customers (drinking water delivery service, etc.)

190,000

Own optical backbone network

12,000 km

Call center staffs at 9 locations nationwide

400 people

Business Areas

About TOKAI Group's sustainability

Climate Change Response

Scope1･2 GHG Reduction

-8.5％ (-2,903 ton)

The TOKAI Group positions efforts towards low-carbon and decarbonization as a strategy to strengthen the foundation for sustainable growth. We aim to achieve carbon neutrality by 2050, contributing to GHG reduction together with the community, customers, and suppliers.

*Results for 2024 compared to the base year (FY2021) (Scope 1, 2) Calculation range: TOKAI, TOKAI Communications, TOKAI Cable Network + 10 subsidiaries, Tokai Gas
*Obtained third-party assurance from the Japan Quality Assurance Organization for the GHG emissions for the fiscal year 2024.
*Boundary (Scope of Calculation)
TOKAI Holdings and 42 affiliated companies, totaling 43 companies.

Climate Change Response Score

BRating

The TOKAI Group discloses its climate change response efforts using the TCFD framework. We promote two axes: "GX promotion in our business activities" and "GX promotion in customer energy use" towards realizing a low-carbon society. These efforts are evaluated by CDP, a nonprofit organization that operates an environmental information disclosure system.

*CDP 2025 Score

Human Capital Management

Key KPIs

TOKAI Group has set the following five indicators to achieve the ideal individual and organization.
We measure progress towards the ideal using these indicators and smoothly implement the PDCA cycle related to human capital management to achieve our goals.

Strength indicator

Whether employees can utilize their strengths in their work

62.9％

Self-career indicator

Whether employees are aware of career development and can take action

68.7％

Safe indicator

How much psychological safety is ensured within the organization

69.1％

WLB indicator

Whether the workplace is easy to work in from the employees' perspective by arranging diverse working styles

68.6％