Message from the President & CEO

For Customers Livelihood
along with the region, together with the earth,
we will continue to grow and develop.

Since our founding in 1950, we have offered a wide variety of services that have been central to people’s lives and social infrastructure, including LP gas, city gas, internet access, mobile sims, CATV, Aqua (bottled water delivery), construction, facility & equipment installation, real estate, comprehensive renovations, security, insurance, bridal, nursing care, and more.

The backdrop to offering this wide variety of services is our corporate culture to meet our customers' every need and to do everything we can to increase the joy and satisfaction of our customers. Today, approximately 3.47 million customers use our services nationwide. What drives us as a group is our desire for all our services to be backed by each and every customer and to carefully meet their needs.

Continuing to value this mindset, we will stay close to our customers and stakeholders in the community, and endeavor to provide ever more safe, reliable, and improved services.

Our Group launched the Medium-Term Management Plan 2028 in FY2026. Under this Plan, we will look to roll out our Shizuoka business model, where we boast an overwhelming market share, nationwide while achieving further growth by promoting a “Triple Accel Strategy” that concentrates investment into growth businesses, developing the business along three axes, Area (expanding our area of operations), Account (expanding our customer base and contract volume), and ARPU (enriching our service lineup).

We are also committed to further enhancing shareholder returns and maximizing capital efficiency through the twin pursuit of “growth” and “returns”. In addition, we are actively engaged in human resource development and environmental contributions with a view to helping foster a sustainable society while enhancing corporate value over the long-term.

We have adopted the following corporate message as a guide for what we aim to achieve: “We face challenges with open minds to bring more smiles to life and joy in society.” We will continue to push forward on a united front to deliver smiles to more people.

Our business endeavors are only possible with the support of our many stakeholders such as our customers, shareholders, investors, business partners, and local communities. We will continue to give our absolute all to repay your trust and meet the expectations of you all.

We, the TOKAI Group, hereby ask for your continued understanding and support.